amatis imposes a Network Freeze every year during the busy Christmas and New Year period to remove all non-essential activity on our network and to reflect the fact that suppliers suspend provisioning activities.
This is to ensure that all services will continue to operate as normal during this very busy time of the year for many customers.
To give you ample notice below are the dates for Christmas 2018.
Network freeze active dates
Saturday 15/12/17 – Sunday 06/01/18 inclusive
Core Network
During this period all core network build and planned maintenance activities will be suspended. Any emergency maintenance required would still be performed.
Provisioning
During the Freeze period all orders (new and existing) will be put on hold until 6th January and these dates will be excluded from any quoted provisioning lead times.
Technical Support
Support services are unaffected between these dates and customers can be assured that amatis will operate with full coverage throughout the holiday period for fault reporting and repair.
How can I find out more?
If you have any questions or need any further information, please contact your account manager on 0118 321 9944